You may refer to directions here.
Wheelchair Access
Visitors on wheelchair arriving via public transport, may may drop off at the roundabout, or take the wheelchair access ramp next to our big steps. If you are dropping off at the carpark, you have access the venues via the lift.
The general advice we give our patrons is to arrive at least 20 minutes before the published show time. This is to ensure that you have time to use the washrooms, clear the admission lines and be seated before the event begins.
It is important to note that once the doors are closed, any admission or readmission is subject to the nature of the event. There may be a chance that you would not be allowed admission at all if you are late. This is to ensure that both performers and audience already seated are not disrupted by the constant movement of people. As we say in live theatre, there are no rewind buttons in theatre; so don’t be late!
2. Is parking available at SOTA?
SOTA’s carpark is open for public parking and can be accessed via Zubir Said Drive. See here for details.
3. Can I exchange or get a refund for my ticket if I am unable to attend an event?
All tickets sold are non-exchangeable and non-refundable. You may wish to contact the event organizer for more details on the terms and conditions of ticket sale.
4. Do I need to purchase tickets for my infant?
Yes. The general rule of thumb for most events is that all patrons will require a ticket for admission, this includes infant in arms. It is always advisable to check with the event organizer on the minimum age allowed for admission before purchasing any tickets.
5. Are the tickets transferable?
If you have purchased tickets to watch the productions but you are unable to make it, you are able to pass your (original) tickets to a friend or any family members. It is always good to check in with the event organiser or authorized ticket seller if you are unsure.
6. Can I choose my seats after I purchase my ticket?
Our venues have a finite number of seats, and seats are assigned at the point of purchase for fixed seating events. You would not be allowed to change your seats after purchase as the other seats would have been purchased by another patron. You may approach the ushers onsite if you require any assistance with your seating, and we will assist you to our best ability.
7. Are tickets sold by external parties or other websites valid?
It is always advisable to always purchase tickets from authorized sellers only. There have been occasions where tickets sold on third party websites were lost or stolen tickets. Once the original ticket holder reports his/her tickets as being lost or stolen, the lost/stolen tickets will be voided, and if you happen to be holding on to these tickets, you would not be allowed admission.
8. Are photography, video and/or audio recording allowed during the performance?
Photography and videography are not allowed in the venues, unless otherwise stated by the event organisers.
9. Do you have booster seats?
Booster seats are available and on loan at a first-come-first-served basis, and are only available to persons below a certain height. You approach the ushers for help in obtaining one.
10. What does “Restricted View Seating” mean?
This means that your view of the stage will be partially obstructed. You will know which section of seats has a restricted view when you book your tickets as these seats will be indicated as such by the promoters or event organisers.
11. Are we allowed to bring food and beverage into the venues?
Food and beverages are not allowed in the venues.
12. What happens when a show is cancelled or postponed?
In the event of a cancellation or postponement, the event organizer will notify all affected patrons via their selected choice of communications. Refunds are managed directly by the event organizers and/or the ticketing agent the event organizers have chosen to work with.
13. Are we able to talk during the performance?
Unless there is some sort of audience participation segment to the performance you are attending, talking should be kept at a bare minimum. Conversations are distracting to both the performers and other audience members.
14. How can I book a ticket for a wheelchair user?
Wheelchair users are required to inform the ticketing agent that you will be purchasing your tickets for your requirements at the time of bookings so that special arrangements can be made.
15. Do you have lockers at your venues?
No, we do not provide lockers at our venues.
16. Do you have a lift? How easy is it to get into the theatre?
We have lift accesses at all floors.
17. Are we allowed to bring flowers?
Yes, you may bring flowers for the performers, but you will be required to leave them outside at our baggage counters before entering the auditorium. This prevents any allergy attacks from patrons who may be allergic to flower scents or pollens etc.
18. Are we allowed to ask for Usher’s contact number?
We thank you on behalf of our ushers for the compliment! However, as a respect to all our staff, we will not be able to give any contact details of our staff under any circumstances and would appreciate it if you did not approach our ushers for personal reasons as well.
19. Is there WIFI at the venue?
We do have WiFi available backstage for event usage only. We do not have any WiFi for the public to tap on.
20. Will latecomers and re-admission be admitted?
We cannot guarantee admission, however, we will attempt to admit find a suitable point in the performance for admissions if required.
A live performance is a unique experience shared between performers and the audience. Unlike television or movies, the actors on stage can hear noise from the audience. So, as a courtesy to the performers and the others around you, here are some general theatre etiquettes you may wish to take note of:
General Theatre Etiquettes
Finally, and most importantly, please treat our staff with respect. While we aim to provide you with our best service, we can only do so with your cooperation. We reserve the rights to protect our staff from any verbal or physical abuse.
Please enjoy yourself, going to the concert hall and theatre is FUN!