The general advice we give our patrons is to arrive at least 20 minutes before the published show time. This is to ensure that you have time to use the washrooms, clear the admission lines and be seated before the event begins.

It is important to note that once the doors are closed, any admission or readmission is subject to the nature of the event. There may be a chance that you would not be allowed admission at all if you are late. This is to ensure that both performers and audience already seated are not disrupted by the constant movement of people. As we say in live theatre, there are no rewind buttons in theatre; so don’t be late!
 

SOTA’s carpark is open for public parking and can be accessed via Zubir Said Drive. See here for details.
 

All tickets sold are non-exchangeable and non-refundable. You may wish to contact the event organizer for more details on the terms and conditions of ticket sale.
 

Yes. The general rule of thumb for most events is that all patrons will require a ticket for admission, this includes infant in arms. It is always advisable to check with the event organizer on the minimum age allowed for admission before purchasing any tickets.
 

If you have purchased tickets to watch the productions but you are unable to make it, you are able to pass your (original) tickets to a friend or any family members. It is always good to check in with the event organiser or authorized ticket seller if you are unsure.
 

Our venues have a finite number of seats, and seats are assigned at the point of purchase for fixed seating events. You would not be allowed to change your seats after purchase as the other seats would have been purchased by another patron. You may approach the ushers onsite if you require any assistance with your seating, and we will assist you to our best ability.
 

It is always advisable to always purchase tickets from authorized sellers only. There have been occasions where tickets sold on third party websites were lost or stolen tickets. Once the original ticket holder reports his/her tickets as being lost or stolen, the lost/stolen tickets will be voided, and if you happen to be holding on to these tickets, you would not be allowed admission.
 

Photography and videography are not allowed in the venues, unless otherwise stated by the event organisers.
 

Booster seats are available and on loan at a first-come-first-served basis, and are only available to persons below a certain height. You approach the ushers for help in obtaining one.
 

This means that your view of the stage will be partially obstructed. You will know which section of seats has a restricted view when you book your tickets as these seats will be indicated as such by the promoters or event organisers.
 

Food and beverages are not allowed in the venues.
 

In the event of a cancellation or postponement, the event organizer will notify all affected patrons via their selected choice of communications. Refunds are managed directly by the event organizers and/or the ticketing agent the event organizers have chosen to work with.
 

Unless there is some sort of audience participation segment to the performance you are attending, talking should be kept at a bare minimum. Conversations are distracting to both the performers and other audience members.
 

Wheelchair users are required to inform the ticketing agent that you will be purchasing your tickets for your requirements at the time of bookings so that special arrangements can be made.
 

No, we do not provide lockers at our venues.
 

We have lift accesses at all floors.
 

Yes, you may bring flowers for the performers, but you will be required to leave them outside at our baggage counters before entering the auditorium. This prevents any allergy attacks from patrons who may be allergic to flower scents or pollens etc.
 

We thank you on behalf of our ushers for the compliment! However, as a respect to all our staff, we will not be able to give any contact details of our staff under any circumstances and would appreciate it if you did not approach our ushers for personal reasons as well.
 

We do have WiFi available backstage for event usage only. We do not have any WiFi for the public to tap on.
 

We cannot guarantee admission, however, we will attempt to admit find a suitable point in the performance for admissions if required.
 

Prevailing Safe Management Measures (SMM) that SOTA practises are in line with the latest national guidelines.

SMM such as Vaccination-Differentiated SMM (VDS), mask wearing, Safe Entry, safe distancing, etc. may be implemented accordingly if required.
 

In alignment with the prevailing SMM, mask wearing indoors is optional. However, patrons are encouraged to continue to exercise responsibility and caution, such as wearing of masks when in crowded places.
 

We recommend the audience to arrive at least 30 mins before the published performance start time to ensure sufficient time to use the washrooms, clear admission checks and be seated before the performance begins.
 

VDS and TT checks may be conducted for live performances / events in accordance with the latest national guidelines, if required.

In the event VDS and/or TT checks are required, patrons may use the TT token / app, or present the proof of vaccination via HealthHub, or a physical copy of vaccination certificate.
 

In the event of a cancellation or postponement, the event organisers will notify all affected patrons via their selected choices of communication. Refunds are managed directly by the event organisers and/or the ticketing agent the event organisers have chosen to work with.
 

It would be good to note that all our venues are sanitised before each performance. Once a seat has been taken, it will no longer be considered sanitised for the next patron. We seek your kind understanding and cooperation not to change your seats in the auditorium once you have settled down.
 

Performance intermission is dependant on the event programme and/or prevailing national guidelines. Please contact the event organiser or refer to the event programme to find out more details.